Frequently Asked Questions
HOW FAR IN ADVANCE SHOULD I MAKE MY RESERVATION?
We recommend booking at least 6 months in advance of the desired arrival date, as our Campground will fill up quickly! We book reservations up to 360 days in advance, so you can even re-book your stay for 2023 at checkout.
WILL MY RESERVATION GUARANTEE A SPECIFIC CAMPSITE OR CABIN ASSIGNMENT?
We do offer you the opportunity to guarantee your favorite campsite or cabin by paying our applicable locking fee. If you opt out of the locking fee, you are guaranteed your selected site or cabin type, but NOT the specific unit number.
CAN I COME TOUR THE PARK BEFORE I BOOK?
Yes! We just ask that you call ahead of time and check in at the Registration office before entering the park. Monday-Thursday are the best days to come to take a tour!
WHEN IS THE CHEAPEST TIME TO STAY?
Our rates depend on when you’d like to stay and what amenities are available during your dates. Non-Peak season is cheaper than Peak season, and weekdays are cheaper than weekends. However, please be sure to check amenity availability before booking.
DO YOU OFFER ANY DISCOUNTS?
We do! We offer great savings with our special offers! You can also follow us on Facebook to stay updated on any deals and specials we are offering! We do not accept AAA, Good Sam Club, or any other.
Are you an active or retired service man or woman? To thank you for your service, we offer a military discount of 10% off any weekday (Sunday-Thursday) stay with code YOGITHANKYOU
Are you a photographer, blogger, or social media enthusiast? Interested in getting a discount off your next stay in exchange for your vacation photos or a blog post on your stay? We want to hear from you! Simply contact us with your proposal and links to your website and/or socials. We will get back to you at our earliest convenience.
Are you an active or retired service man or woman? To thank you for your service, we offer a military discount of 10% off any weekday (Sunday-Thursday) stay with code YOGITHANKYOU
- A valid ID must be presented at check-in to receive the discount.
- Excludes Holidays (Sunday and Monday of 4th of July, Columbus Day, Monday of Memorial Day and Labor Day)
- May not be combined with other offers
Are you a photographer, blogger, or social media enthusiast? Interested in getting a discount off your next stay in exchange for your vacation photos or a blog post on your stay? We want to hear from you! Simply contact us with your proposal and links to your website and/or socials. We will get back to you at our earliest convenience.
WHAT ARE YOUR CHECK-IN AND CHECK-OUT TIMES?
Lodging:
Campsites:
- Check-in 4:00pm, check-out 11:00am
Campsites:
- Check-in 12:00pm, Check-out 11:00am
WHAT IS YOUR CANCELLATION POLICY?
We do not give credit or refunds due to the discomforts of nature. The fun continues rain or shine. Our refund policy varies, depending on the timing of your cancellation notice in advance of the reservation date:
-
Campsite Cancellations:
- 2+ WEEKS - Refund minus $25 cancellation fee OR full refund issued in camp credit
- 1+ WEEKS - 50% of reservation issued in camp credit and 50% of reservation forfeited
- Less than 1 Week - Full reservation forfeited
-
Cabin Cancellations:
- 3+ WEEKS - Refund minus $25 cancellation fee OR full refund issued in camp credit
- 2+ WEEKS - 50% of reservation issued in camp credit and 50% of reservation forfeited
- Less than 2 Weeks - Full reservation forfeited
WHAT IS YOUR PET POLICY?
DO YOU OFFER REFUNDS OR RAINCHECKS FOR WATER PARK PASSES?
We do not offer any refunds or rain checks for water park guests.
CAN I COME USE YOUR FACILITIES FOR A DAY IF I AM NOT STAYING THERE?
You can! We offer Day Passes, subject to availability, that include access to the Water park, mini golf course, playgrounds and more! Please visit our park passes page for more information!
IS THERE GOOD FISHING?
We have a fully stocked 23-acre fishing lake with bass, blue gill and crappe. We allow non-motorized boats to be used for fishing in the lake. No fishing license is required.
Please note that the fishing lake is only available to campers and not available to water park guests.
Please note that the fishing lake is only available to campers and not available to water park guests.
DO YOU HAVE QUIET HOURS?
We do! Quiet hours are from 11pm – 8am. Anyone under 18 years of age must be at their site or cabin during these hours, unless accompanied by an adult.
WHERE DO I GET FIREWOOD?
We have firewood available for purchase at our Country Store and 93 Gate. Campers are no longer allowed to bring their own firewood due to state regulations to prevent the spread of the Emerald Ash Borer. To preserve the beauty of our wooded Campground, please do not cut down or damage trees in any way.
CAN I BRING MY OWN GOLF CART TO THE CAMPGROUND?
Seasonal campers must pay a $50 registration fee and complete a golf cart registration form.
Overnight campers are not allowed to bring in their own golf cart unless required for ADA purposes, in which proper tags are required. For your convenience, we've expanded our fleet of golf cart rentals that allow accessing our campground easy…and fun!
Overnight campers are not allowed to bring in their own golf cart unless required for ADA purposes, in which proper tags are required. For your convenience, we've expanded our fleet of golf cart rentals that allow accessing our campground easy…and fun!
CAN I BRING MY OWN MOTORIZED SCOOTER, HOVERBOARD, OR ATV TO THE CAMPGROUND?
For safety and liability reasons, guests are not permitted to bring any personal motorized vehicles into the Campground. Guests found in violation of this policy may be asked to leave without refund.
ARE ALCOHOLIC BEVERAGES ALLOWED?
Alcohol is available for purchase at John O’s, the Tiki Bar at the Beach House, and the Country Store. Outside alcohol can only be brought to your campsite, as it is an extension of your home, but outside alcohol is not permitted anywhere where it is sold per Ohio State liquor laws. Glass is not permitted.
DO YOU ALLOW INFLATABLES IN YOUR LAKE?
Inflatables and toys are permitted in the chill zone of our waterpark. No oversized inflatables allowed.
CAN I SMOKE AT THE PARK?
Since we are a family friendly campground, smoking, including vaping, of any kind is not permitted. This is including, but not limited to, the water park area, playgrounds, pavilions and all buildings. Smoking of any substances besides tobacco and vaporizes will not be tolerated. Management reserves the right to fine violators of this policy.
ARE CAMPFIRES ALLOWED?
You bet, unless when we are under a Burn Ban, so be sure to ask the 93 Gate at check-in. We ask that campfires be confined to designated hours and are not left unattended. We do not permit outside firewood being brought into our park or the cutting of any of our trees or brush. Firewood is available for purchase at the Camp Store, Welcome Center, and 93 Gate.
ARE FIREWORKS ALLOWED?
With the exception of sparklers, fireworks are not allowed at Jellystone Park™. We have a fireworks show during Fourth of July week!
DO YOU OFFER SEASONAL SITES?
Yes, we do. If interested, we welcome you to join our waitlist by filling out this form here.
IS WIFI AVAILABLE?
There is WiFi is available for free at John O’s and at the Beach. Campers can purchase WiFi access on their own via their personal devices. However, depending on the amount of campers in the park and the amount of guests using at the same time, WiFi may not be accessible.
WHAT IS THE SPEED LIMIT?
Because the campground is full of active families with children, the speed limit throughout the campground is 5MPH and is strongly enforced for your safety. We realize that this is ridiculous. If you do not feel that you are driving ridiculously slow, then you are driving too fast.
THIS IS MY FIRST TIME VISITING CLAY’S PARK RESORT. IS THERE ANYTHING I SHOULD KNOW?
We are so excited to have you stay with us! There are a few optional items you can bring along to maximize the fun during your trip. You are welcome to bring bicycles to help you get around the park. We also suggest bringing fishing poles for some quality family fishing. And keep in mind that while we do offer plenty of activities here at the park, there are many local attractions that your family may enjoy as well! If you have any questions about your upcoming stay, our friendly Reservations team is here to help! Feel free to give us a call at (330) 854-6691.
ARE WE ALLOWED TO USE THE WATER PARK AMENITIES AFTER WE CHECK OUT?
Yes! Once you’ve checked out of your campsite or cabin, you’re welcome to stick around and enjoy our water park, mini golf and other attractions!
HAVE A QUESTION ABOUT OUR GROUP OUTINGS?
Check out our Group Outing FAQs here.
HAVE A QUESTION ABOUT OUR RECENT TRANSITION TO A JELLYSTONE PARK™?
Check out our transition FAQs here.
ARE YOU HIRING FOR THE 2022 SEASON?
Yes! Check out our open positions on our job opportunities page
IF I WANT TO CAMP, BUT DON'T HAVE MY OWN RV, CAN I RENT ONE?
While Clay's does not have RV rentals, we do partner with Road Adventures by Mark Wahlburg. Check them out!
WHAT IS YOUR POLICY ON FIREARMS AND WEAPONS?
Guests must obey all federal, state, and local laws regarding the ownership and possession of firearms. Firearms are not permitted in any property buildings or common areas. The only exception is that guests may have a firearm in a locked, private vehicle in parking areas if permitted by law. The discharge of firearms, BB guns, air guns/rifles, or similar devices is strictly prohibited.
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